Terms of service

OVERVIEW

Welcome to Clara Jones London! The terms "we", "us" and "our" refer to Clara Jones London. Clara Jones London operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Clara Jones London is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Clara Jones London reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Clara Jones London confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Clara Jones London may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - PRODUCTS OR SERVICES

• Certain products or Services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Refund Policy.

• We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction.

• All descriptions of products or pricing are subject to change at any time without notice.

• We do not guarantee that the quality of products or Services will meet your expectations.

SECTION 5A – RETURNS AND SHIPPING COSTS

  • A return shipment must always include a valid tracking number.

  • The buyer is fully responsible for all return postage and related costs. Customs duties, taxes, or import fees may apply. The buyer must cover these fees.

  • If a return shipment is sent without customs fees being prepaid, or if such charges are forwarded to us, we will refuse the delivery and the return will be considered invalid.

  • Customers are responsible for return shipping costs.

  • We do not offer prepaid return labels, and return shipping fees are non-refundable.

  • Return label method: Customer’s responsibility.

  • Restocking Fees: No cost

  • Return processing center: All returns are processed at a returns facility in the Netherlands.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

For more details, please review our Refund Policy.

SECTION 7 - THIRD-PARTY LINKS

We are not responsible for examining or evaluating third-party content, accuracy, or liability.

We are not liable for any harm or damages related to purchases or use of goods from third-party websites.

SECTION 8 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting any comments, suggestions, or other content to us, you agree that we may use them at any time without restriction.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content for:

• Any unlawful purpose

• Spamming, phishing, hacking, or other malicious activities

• Violating any intellectual property rights

• Submitting false or misleading information

We reserve the right to terminate your access for violating any prohibited uses.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

You agree that your use of the Service is at your sole risk.

SECTION 12 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the UK.

SECTION 13 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time.

We reserve the right to update, change, or replace any part of these Terms by posting changes to our website.

Your continued use of the site constitutes acceptance of those changes.

SECTION 14 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@clarajoneslondon.com

Should you have any questions about our Terms of Service, or if you would like to exercise any of your rights, please contact us.

Customer support

Phone: +31621193081
E-mail: info@clarajoneslondon.com
Address: Kapelweg 67, Eersel, Noord Brabant, 5521JH, Netherlands.